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Arthur, Gwen, Ed. – 2000
Since 1989, the Reference and User Services Association/Management and Operation of User Services Section's Management of Reference Committee has successfully used case studies to foster structured discussions among public service librarians on a wide variety of issues relating to managing change in reference services. The information offered in…
Descriptors: Academic Libraries, Case Studies, Change, Group Discussion
Ilgen, Daniel R., Ed.; Pulakos, Elaine D., Ed. – 1999
This volume provides a discussion of the relationship between the changing nature of work and the understanding, measurement, and influence of human performance. Chapter 1, Employee Performance in Today's Organizations (Daniel R. Ilgen, Elaine D. Pulakos), introduces seven key changes in the nature of work--changes in technology, job design, type…
Descriptors: Adult Education, Change, Employee Attitudes, Job Development
