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Canadian Health Libraries Association. – 1998
Nine Canadian health libraries participated in a pilot test of the Benchmarking Tool Kit between January and April, 1998. Although the Tool Kit was designed specifically for health libraries, the content and approach are useful to other types of libraries as well. Used to its full potential, benchmarking can provide a common measuring stick to…
Descriptors: Benchmarking, Comparative Analysis, Evaluation Criteria, Evaluation Methods
St. Clair, Guy – 1997
Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…
Descriptors: Administrator Role, Benchmarking, Improvement Programs, Information Services
Smith, Helen, Ed.; Armstrong, Michael, Ed.; Brown, Sally, Ed. – 1999
This book explores the issues involved in developing standards in higher education, examining the practical issues involved in benchmarking and offering a critical analysis of the problems associated with this developmental tool. The book focuses primarily on experience in the United Kingdom (UK), but looks also at international activity in this…
Descriptors: Academic Standards, Benchmarking, Comparative Analysis, Competency Based Education
