At California State University, Long Beach, 1263 students and faculty members responded to a questionnaire regarding the university library. The four part instrument questioned the respondents' faculty position or student class, course level, and major; their use of the library, both type and frequency; attitudes toward staff, collection, and…

Based on 500 randomly selected interviews, data were gathered concerning the use of Burnaby Public libraries, Vancouver. Users were questioned about their reading habits, literature preferences, interests, and knowledge and use of the public library. The document contains details about the survey design, execution, and results. (EMH)

The application of cost-benefit analysis to two library delivery systems--bookmobiles and books-by-mail (BBM)--is described. The study surveyed 36 bookmobiles and the mail order delivery (MOD) of books in Pennsylvania. The analyses are intended to provide decision-makers with guidance in determining (1) the kinds of information which must be…

Since recorded usage of vertical files in a university library does not always indicate actual needs of patrons, a study was conducted on the use of a collection of 20,000 pamphlets over a three-year period (1972-75). Data were collected from circulation records and from a questionnaire circulated with each pamphlet. Three subject areas had the…

In a study to determine library use and attitudes of students enrolled in external degree programs, a questionnaire was administered to a random sample of nonresident students at Empire State College, in the New York State Regents External Degree Program, and at Goddard College. Analysis of the data showed that the majority were full-time…

Statistical sampling techniques for the measurement of book readership within libraries are described. The procedures, developed and initially implemented at Rider College, rely upon interviews of book readers inside the library rather than upon such indirect usage measures as which volumes are lift on tables for reshelving, or analyses of user…

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

A survey of 1,006 individuals was undertaken in Summer 1973 to aid the Advisory Committee of the Colorado Council for Library Development in its revision of the Colorado Plan for Library Development. Of interest to the Council were the opinions, attitudes, and reported behavior of the state's citizens concerning information needs and libraries.…

A study was made to determine the adult public's expectations and attitudes about public libraries in the southern Maryland region, which encompasses St. Mary's, Charles, and Calvert counties. Survey instruments and interviewing procedures were developed to make these determinations to create profiles of the library user and non-user based on age,…

Special libraries in Southern California and the San Francisco Bay Area who were members of the University of Southern California (USC) School of Engineering Industrial Associate program were surveyed on their use of the USC program and other similar programs. The questionnaire was designed to discover the attitudes and needs of the Industrial…

A thorough understanding of the uses and applications of statistical techniques is integral in gaining support for library funding or new initiatives. This resource is designed to help practitioners develop and manipulate descriptive statistical information in evaluating library services, tracking and controlling limited resources, and analyzing…

This book provides a record of the literature on library issues pertaining to distance and open learning. It also covers library services for part-time students and remote access to electronic library resources. The bibliography contains references to 518 articles, papers, reports, book chapters, theses, and dissertations, most published after…

The Southeastern Wisconsin Regional Planning Commission began a study of regional library planning in 1968. They identified needs and study objectives, and in 1969 inventoried existing library facilities, services, and use. This included public, school, academic, government, and special and institutional libraries both public and private. There…