Scratch the surface of any successful organization and readers will likely find systems designed to evaluate how well it runs. The approach to evaluation presented in this book can be applied in a variety of contexts, but the focus here is on the evaluation of leadership development initiatives. Effective evaluations keep leadership development…

Based on Penn State's popular "Innovation Insights" series, this book brings together in one handy reference nearly a decade of tried and true insights into continuous quality improvements in higher education. Their five-step model for integrating planning, assessment, and improvement moves plans off the shelf and into the weekly and daily…

This book describes a structure for understanding and managing the process and options for gathering and analyzing data on needs. The three-phase model that forms the basis for the structure grew from both theory and practical experience in many settings. The focus is on assessing the needs of organizations rather than individuals. It is stressed…

Colleges and universities have come under increasing pressure from various constituencies to demonstrate their effectiveness in measurable terms and to justify their existence in an era of declining resources. A critical element in meeting these demands is a systematic and comprehensive approach to assessment, which demonstrates the effectiveness…

The nine-volume Survey Kit is designed to help readers prepare and conduct surveys and become better users of survey results. All the books in the series contain instructional objectives, exercises and answers, examples of surveys in use, illustrations of survey questions, guidelines for action, checklists of "dos and don'ts," and…