This book describes and advocates "smart training," an approach to on-the-job training that helps employees gain competence and empowers them to act to satisfy customers. The book is organized in 16 chapters grouped into 4 parts. Part 1 outlines the basics of smart training, including its performance base, the need for initial analysis,…

This book presents empirical evaluations of the effects of different types of training programs in East Germany. Chapter 1 presents an overview of labor, the study objectives and results, and discussion of causality and the identification problem in evaluation studies. Chapter 2 examines point estimates of the effects of two types of continuous…

This book contains nine papers on current issues and new agendas in workplace learning in Australia. The first paper, "A New Focus on Workplace Learning Research" (David Boud), examines the rise of interest in and conceptions of workplace learning. The next three papers focus on different conceptions of workplace learning: "Fusing…

This book, which is intended for individuals involved in developing, delivering, and supporting human resource development (HRD) programs, discusses worldwide HRD trends that were identified in a study of the HRD practices in 35 countries. Chapter 1 discusses the importance of the HRD trends identified and explains how they were identified.…