Assertiveness training can help people identify patterns of behavior that block effective communication. The concept of assertiveness and some practical exercises for exploring assertiveness with groups or individuals are presented in this curriculum guide. Intended for use in high school, in adult education classes, in job-related inservices or…

This book details a system for evaluating all training programs regardless of their instructional style, method, or format. In the introduction the relationship between high quality training and total customer satisfaction, types of training subject to quality problems, and ways of ensuring the quality of training are discussed. The remainder of…

This book presents the main principles of strategic training, which is an approach to employee training and development that supports the employing organization's business goals and strategy. The book is intended for use in undergraduate and master's-level training courses in a variety of disciplines. The following are among the topics covered:…