Publication Date
| In 2026 | 0 |
| Since 2025 | 0 |
| Since 2022 (last 5 years) | 0 |
| Since 2017 (last 10 years) | 1 |
| Since 2007 (last 20 years) | 1 |
Descriptor
| Academic Libraries | 2 |
| Library Services | 2 |
| Reference Services | 2 |
| Cataloging | 1 |
| Data Analysis | 1 |
| Grounded Theory | 1 |
| Information Retrieval | 1 |
| Library Automation | 1 |
| Library Circulation | 1 |
| Online Systems | 1 |
| Program Evaluation | 1 |
| More ▼ | |
Source
| Journal of Library &… | 1 |
Author
| Mungin, Michael | 1 |
| Pierce, A. R. | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Evaluative | 1 |
| Reports - Research | 1 |
| Tests/Questionnaires | 1 |
Education Level
| Higher Education | 1 |
| Postsecondary Education | 1 |
Audience
Location
| Virginia | 2 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewed
Direct linkMungin, Michael – Journal of Library & Information Services In Distance Learning, 2017
In the five years following implementation of a chat reference service at James Madison University (JMU), the service proved very popular but was not closely assessed for quality of service. Using grounded theory and qualitative data analysis techniques, a comprehensive assessment effort was begun in earnest and is in progress. Preliminary results…
Descriptors: Academic Libraries, Reference Services, Synchronous Communication, Transcripts (Written Records)
Pierce, A. R. – 1979
This report describes an online minicomputer-based system, one combining library inventory control with catalog access, that was implemented at Virginia Tech's main library in order to meet the demands of increased circulation activity and rising staff costs. Following overviews of the institutional environment, the systems development department,…
Descriptors: Academic Libraries, Cataloging, Information Retrieval, Library Automation
