Software quality is perhaps one of the most sought-after attributes in product development, however; this goal is unattained. Problem factors in software development and how these have affected the maintainability of the delivered software systems requires a thorough investigation. It was, therefore, very important to understand software…

How do you dynamically customize the programming language available in a context within an existing system, without changing the underlying system? This dissertation introduces a language design approach that addresses this problem. The basic idea is to structure programs as systems of multiple interacting levels of abstraction, where all of the…

Presents a conceptual framework and a coherent method for information-technology design in an organizational context within the participatory-design tradition. The MUST method, developed through projects in Danish and American organizations, is based on thorough participation with users and managers and combines the use of ethnographic techniques…