This book addresses the politically charged issue of citizenship and English language learning among adult migrants in the UK. Whilst citizenship learning is inherent in English for Speakers of Other Languages (ESOL), the book argues that top-down approaches and externally-designed curricula are not a productive or useful approach. Meaningful…

Literacies are always learned in particular social places and spaces, and the nature of a site shapes the experiences people have of learning literacies there. This paper considers the experiences of staff in two contrasting workplaces: an early years centre, and an adult education college. Both are educational workplaces, and staff are engaged in…

Survey results from 75 British adult learners indicated that the main site where they acquired skills of active citizenship (including interpersonal competence, confidence, and knowledge of government) was the workplace. Very small numbers felt that schools equipped them with these skills. (SK)

The author attempts to show the value of using actual work problems as vehicles for development of management teams. The use of such diagnostic methods as repertory grids and identity matrices is described. Two case studies of situations in which the approach was applied are given in detail. (SK)

Consists of seven articles describing the newest developments in employee relations. Topics include (1) research at two centers studying employee relations, (2) comparisons between United States and United Kingdom systems, (3) unions, (4) displacement, and (5) forms of remuneration. (CH)

"Foreword" (Handy); "Creda's Vocational Training Scheme" (Bradley); "IBM: Learning for Life" (Stevenson); "Personal Development at Sainsbury's" (Deaves); "Ford Employee Development and Assistance Programmes" (Moore); "Hotpoint North Wales" (Jones); "Derbyshire Employee Development…

Evidence from academic research and management experts in the United Kingdom and elsewhere confirms that the recent focus in work organizations on cost reductions through downsizing has changed the roles and structures of many human resources (HR) units. HR units have had to prove their contribution to the organization's bottom line, raise their…

An empirical test of the service-profit chain in a large United Kingdom retail business explored how employee attitudes and behavior can improve customer retention and, consequently, company sales performance. Data were collected from 65,000 employees and 25,000 customers from almost 100 stores. The business collected customer satisfaction for…

Quality circles (QCs) are small volunteer groups of workers who meet weekly with a trained leader operating to a strict code of conduct. They use techniques of brainstorming, cause and effect classification, pareto analysis, and presentation to consider work-related problems and recommend solutions to management. QCs have been tried in educational…

Career issues facing individuals employed in organizations in the United Kingdom were examined in 12 1-day workshops that were attended by more than 150 individuals from 65 different organizations. The following career issues received particular attention: the career development environment; changes in organizational career management; the shift…

A study examined the extent to which the issues of business ethics and corporate social responsibility are becoming pertinent among the United Kingdom workforce. A self-completion questionnaire sought views on a range of issues relating to employment and asked about perceptions of individual companies/organizations on work and ethical issues.…

The relationship between employee ownership, motivation, and productivity was explored. The main data collection activities were as follows: (1) a literature review; (2) interviews with management and employees from 10 selected companies across the United Kingdom; (3) surveys of ICOM (the federation of worker cooperatives) member companies and…

Attitudes toward learning in the United Kingdom were examined by studying 2 populations: a sample of 1,043 adults from 130 sampling points throughout England, Scotland, and Wales and a sample of 4,245 school-age pupils in England and Wales. Both samples were representative from the standpoints of age, sex, geographic location, social class, and…

This document contains the agenda and papers on work and training presented at the Agora VII meeting in Thessaloniki, Greece in October, 1999. The Foreword describes each session with a list of the topics and papers, along with a brief introduction to the topics. The three sessions are: Work and Training in Society in the 21st Century; Working…

Following an abstract and introduction, this document reviews five research projects on the learning experiences of workers. The first two concern the environment required for successful learning in the workplace, and the last three address implementation of e-learning programs. (The findings from the first two studies revealed 24 conditions that…