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Direct linkLeMaistre, Tiffany; Embry, Rebecka L.; Van Zandt, Lindsey L.; Bailey, Diane E. – Library Quarterly, 2012
In a comparative field study of ten libraries, we show how technological advances in electronic and digital resources have led to an onslaught of technology questions at the reference desk while prompting new and challenging work away from the desk. Libraries in our sample varied in their approaches to dealing with technological change, with…
Descriptors: Public Libraries, Academic Libraries, Reference Services, Librarians
