Information and communication technology (ICT) not only improved communication in the 21st century, but it also led to rethinking the facilitation of online learning. University students in the information age have access to the internet, chat rooms, Twitter, and other social media. However, the literature reveals that most students use these technological tools for social and entertainment purposes rather than for learning (Holmfeld et al., 2012), and this contrasts with the perception that students use technology for online learning. At the University of South Africa (UNISA), an open distance and e-learning (ODeL) model, in which learning is mediated through technology, was instituted in 2016 even though there are still challenges to seeing it fully functional. The facilitation of online learning includes cell phones, video cameras, podcasts, and blogs, and UNISA uses a communication platform called myUnisa where academics and students can communicate with each other on a social learning platform that is more formal and controlled. In order to explicate the importance of online learning, the theories in this article will give insight into e-tutors on online training.