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Flatley, Robert; Jensen, Robert Bruce – Journal of Electronic Resources Librarianship, 2012
Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…
Descriptors: Academic Libraries, Program Implementation, Reference Services, Library Research
Mertens, Robert; Ketterl, Markus; Brusilovsky, Peter – Interactive Technology and Smart Education, 2010
Purpose: Social navigation is an emerging trend for navigation in hypermedia. With social navigation, users can be guided through large volumes of learning content by cues which integrate the browsing history of past users. Earlier papers have shown that social navigation is suitable for navigation not only in classic hypermedia but also in…
Descriptors: Foreign Countries, Feedback (Response), Cues, Questionnaires

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