Ask Here PA is Pennsylvania's new statewide live chat reference and information service. This article discusses the key strategies utilized by Ask Here PA administrators to recruit participating libraries to contribute staff time to the service, the importance of centralized staff training, the main aspects of staff training, and activating the…

Lippincott Library's Historical Corporate Annual Reports Collection contains useful primary sources of information for several disciplines, including applied accounting and business history. They also are reflections of the societal and cultural mores of the times. Unfortunately, these reports are fragile, difficult to locate, and hard to access.…

In an age of experimentation, library users from Cerritos, California, to Salt Lake City to Seattle are experiencing public libraries the likes of which they have never before seen. While the 1990s may be remembered as the era of the anchor facility, when libraries were called upon to define and support a community's renaissance, this decade's…