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Ask Here PA: Large-Scale Synchronous Virtual Reference for Pennsylvania
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Mariner, Vince – Resource Sharing & Information Networks, 2008
Ask Here PA is Pennsylvania's new statewide live chat reference and information service. This article discusses the key strategies utilized by Ask Here PA administrators to recruit participating libraries to contribute staff time to the service, the importance of centralized staff training, the main aspects of staff training, and activating the…
Descriptors: Library Services, Synchronous Communication, Reference Services, Shared Resources and Services