Our institutions of record are facing a new digital knowledge management challenge: stakeholder communities are now expecting customized Web interfaces to institutional knowledge repositories, online environments where community members can contribute content and see themselves represented, as well as access archived resources. Digital curation…

Most colleges and universities that launch into social media do so by dipping one toe in the water rather than swan diving into the deep end. And while many people define "social media" as Facebook and perhaps Twitter, the term actually encompasses everything from blogs to photo- and video-sharing sites to LinkedIn to any of dozens of…