Describes Ohio's Library Leadership 2000 (LL2000) institute, an intensive leadership training program for Ohio librarians designed to provide effective leadership skills necessary for use in a rapidly changing environment. A sidebar lists the LL2000 mentors. (JLB)

This paper reports on a study conducted to determine if staffing changes were necessary at the information desk at the main branch of the Cleveland Heights-University Heights Public Library (Ohio). Questions addressed included: (1) What times are busiest in the library? (2) Should there be changes in staffing the reference desk that could lead to…