Describes one library's development of a CD-ROM lending collection. Topics include survey results, policies, procedures, troubleshooting, and promotion. A sidebar contains a brief bibliography of journals which review CD-ROMs and publishers who provide CD samplers. (AEF)

This study of four public libraries in Northeastern Ohio was conducted to determine the amount, if any, of restriction of access of materials to minors. Four libraries were opportunistically selected, and the director and children's librarian in each were interviewed. The emerging hypothesis was that some restriction would occur. The written…

Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…