The intent of this paper is to explore the potential of utilizing interlibrary loan (ILL) data relating to lending denials to improve ILL services while highlighting institutional policies that have a negative impact on lending fulfillment rates. Reasons for denial as well as the types of requests being denied are reviewed. In addition, the author…

This guide was designed with three purposes in mind: (1) to build a greater awareness among trustees of library organization in the state and of the support and services available to them through that organization; (2) to stimulate greater interest in and knowledge of the many duties and responsibilities of library trustees; and (3) to encourage…