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| Bromberg, Peter | 1 |
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Bromberg, Peter – Computers in Libraries, 2003
Describes the live virtual reference service, Q and A NJ (Question and Answer New Jersey), strategies used to meet the challenges of day-to-day management, scaled growth and quality control. Describes how it began; how long it took; how to manage a large project (constant communication; training and practice; transcript analysis and privacy;…
Descriptors: Cooperative Programs, Information Networks, Information Services, Library Cooperation
