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Effective Quality Management Requires a Systematic Approach and a Flexible Organisational Culture: A Qualitative Study among Academic Staff
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Kleijnen, Jan; Dolmans, Diana; Willems, Jos; van Hout, Hans – Quality in Higher Education, 2014
This qualitative research examines the similarities and differences between three teaching departments within Universities of Applied Sciences (UAS) in the Netherlands that provide effective and three that provide less effective quality management. What are staff members' conceptions and perceptions of quality, quality management and…
Descriptors: Foreign Countries, Universities, Quality Assurance, Educational Quality