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Direct linkSchijns, Jos M. C. – Tertiary Education and Management, 2021
The aim of this study is to analyze, evaluate and validate the NSE (National Student Enquiry) as a service quality measure helping both higher education institutions (HEIs) and students in their decision making. Every year the Dutch foundation 'Studiekeuze123' sends out a survey (the NSE) to collect data on service quality regarding education at…
Descriptors: Virtual Universities, Educational Quality, Foreign Countries, Student Surveys
