Evaluation of the cost effectiveness of a revised curriculum using computer-based training (CBT) in the Dutch postal service found cost savings and satisfactory training results, implying that CBT is an effective strategy for complex work organizations training considerable numbers of employees. (SK)

This article is the first of a series of three in which the authors share the results of their field studies on industrial training. Among the sources of ineffectiveness and inefficiency of training efforts are training given despite no real deficiency, wrong choice of expectations, training as panacea, and training too soon or too late. (CT)