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Direct linkBayer, Jerrie; Llewellyn, Steven – Journal of Access Services, 2011
Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…
Descriptors: Siblings, Libraries, Library Services, Users (Information)
