Library public services staff have primarily focused on providing services through interactions with their users. Although service quality and customer satisfaction are important in the delivery of these services, the emphasis and nature of the work have often been influenced by a library-centric philosophy rather than a user-centric philosophy.…

Automated storage/retrieval systems (ASRSs) are playing an integral part in today's library operations and collections management. Eastern Michigan University installed an ASRS as part of the new Halle Library, which opened in May 1998, to provide "storage" for up to 800,000 items. Over the past 10 years our policies and procedures have…

Intended to serve as suggested guidelines for library and information services in state agencies, this manual was prepared for use by administrators, librarians, and other agency staff. The first section provides information for the agency director on state agency libraries and their administration, personnel, the librarian's role, facilities and…

This manual contains information about the Michigan Documents Depository Library Program as administered by the Library of Michigan, a brief history of the program, the types of publications distributed, and guidance on handling and processing depository shipments. The first section briefly outlines the history of the Michigan documents depository…

The first of the two reports presented here begins by listing the members and alternate members of the Michigan State Legislature; members of the Library of Michigan Board of Trustees; and Library of Michigan officials. A directory of the state's 16 public library cooperatives is also provided, together with maps showing their geographic…

The following information is provided in this annual report: names and positions of 1996 Board of Trustees members, Library of Michigan Foundation 1996 Board of Directors, legislative council, alternate members, and Library of Michigan staff; the library mission; a list of 10 major administrative tasks conducted in 1996; service and technological…

The Library of Michigan is the official state library agency of Michigan. This annual report, covering calendar 1997, provides the following information: names and positions of members of the Board of Trustees and members of the Board of Directors, as well as legislative council and alternate members; the Library mission; accomplishments of the…

This manual is designed to give public library trustees basic information on the structure of library service in Michigan, with emphasis on the trustees' major areas of responsibility, in order to help trustees understand and fulfill their obligations. In particular, the "Action Checklist" at the end of each chapter is designed to assist…

ARL is the bimonthly report on research library issues and actions from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). ARL reports on current issues of interest to academic and research library administrators, staff, and users; higher education…

In November 1991, the State Librarian (Michigan) established a committee to review and revise the standards of service for the blind and physically handicapped. These revised standards define the general responsibilities of Michigan subregional libraries to their regional libraries and their borrowers. Responsibilities cover basic services such as…

This edition focuses on statistical data supplied by Michigan public libraries, public library cooperatives, and those public libraries which serve as regional or subregional outlets for blind and physically handicapped services. Since statistics in Michigan academic libraries are typically collected in odd-numbered years, they are not included…