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Unheard Voices: The Case for Improving Higher Education Complaint Systems
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Perry, Angela – Institute for College Access & Success, 2020
Complaints are an essential tool not only to resolve student problems but also to identify patterns of widespread misconduct and take action to prevent ongoing harm to students and taxpayers. However, the current complaint landscape is complex and not well designed to serve students' needs. "Unheard Voices: The Case for Improving Higher…
Descriptors: Grievance Procedures, Higher Education, College Students, State Programs