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Direct linkIppoliti, Cinthya – Public Services Quarterly, 2014
Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…
Descriptors: Academic Libraries, Staff Development, Curriculum Development, Library Services
Download full textFiore, Thomas A.; Nimkoff, Tamara; Munk, Tom; Carlson, Elaine – National Center for Education Evaluation and Regional Assistance, 2013
The "Personnel Development Program to Improve Services and Results for Children with Disabilities" is authorized under Section 662 of the Individuals with Disabilities Education Act (IDEA) and is known as the Personnel Development Program (PDP). The PDP is administered by the U.S. Department of Education's (ED's) Office of Special…
Descriptors: Staff Development, Federal Programs, Program Evaluation, Special Education
Maryland State Department of Education, 2007
Designed for district- and school-level character education committees, "Character Education by Design: A Blueprint for Successful District and School Initiatives" is a how-to guide for developing an effective character education initiative, one that will not only enhance the climate of the school and social behavior of the students, but…
Descriptors: Social Behavior, Values Education, Citizenship Education, School Districts
PDF pending restorationBunch, Michael B.; Watson, Donna J. R. – 1986
The nutrition education needs of Maryland school children, teachers, and food service personnel (FSP) were assessed during the 1986-87 school year, as a follow-up to a 1979-80 study. Materials developed by the Educational Support Services Branch (ESSB) were reviewed; the Nutrition Assessment Inventory (NAI) was given to 750 students each from…
Descriptors: Elementary Secondary Education, Followup Studies, Food Service, Grade 11
Clagett, Craig A. – 1988
A collaborative study was conducted by representatives of the Prince George's Chamber of Commerce, the University of Maryland University College, and Prince George's Community College to identify the training and professional development activities most desired by county business leaders. Surveys were mailed to 5,000 of the 15,125 businesses…
Descriptors: Community Colleges, Community Surveys, Continuing Education, Educational Needs
