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Download full textRahim, Suzana Ab.; Tazijan, Farina – English Language Teaching, 2011
There is a need to expose the learners in the hospitality industry to real workplace requirement in terms of communication skills. In view of its importance, human resource managers, researchers and educators in the field of hospitality management or the hotel practitioners have to pay more serious attention to it. Thus, it is pertinent that both…
Descriptors: Hospitality Occupations, Management Development, Verbal Communication, Communication Skills
