Educators have long sought how to prepare students to develop a global mind set and to work under conditions of complexity and uncertainty common in many world markets. The purpose of this study was to support educators in this cause by providing them with a "hands-on" exercise readily adaptable across the business curriculum to identify…

Reports on a research project to build a new indexing technique, integrating experiences in database searching and indexing into a matrix model based on Internet use. Emphasizes the need for improving Web usability in specific domains and gives two examples from Italian Web sites, one for museums and one for health information. (Author/LRW)