UT (Universitas Terbuka), the open university in Indonesia, is one of the large universities in Indonesia that has more than 300,000 students. UT, as a distance learning education, has conducted online tutorial since 2001. The implementation of an effective and efficient online tutorial depends on three components: students, tutors, and supporting…

This paper addresses the practice and experience of Universitas Terbuka (UT) in the provision of learning support services for students in a large-scale distance education system. The UT, which has a network of 37 regional offices and participating institutions, has challenges to provide and manage effective learning support system for more than…

Describes an evaluative study conducted at the Universitas Terbuka (Indonesia) that examined the role of face-to-face tutorials as an optional supplement to other instructional materials at a distance education institution. Attitudes, characteristics, and roles of the tutors are examined, and student attitudes are briefly discussed. (21…