Millions of customer services representatives are assessed each year by subject matter experts (e.g., recruiters, team leaders) in Asian contact centres to ensure good spoken communication skills when serving customers on the phones. In other workplace contexts, language experts are employed to do this work but in Asian contact centres, a…

Purpose: Polytechnic students lack basic skills, especially the writing skill essential for their employment. They find it difficult to write emails, reports, and other technical documents required at their workplace. Although there are studies to investigate this skill-gap, there is little research to explore the possibilities for enhancing their…

Current workplace demands newer forms of literacies that go beyond the ability to decode print. These involve not only competence to operate digital tools, but also the ability to create, represent, and share meaning in different modes and formats; ability to interact, collaborate and communicate effectively using digital tools, and engage…

This paper reports on the problems faced by students in the second language classroom. It focuses on their integration of social and cultural aspects in language learning, because every language is an amalgamation of both. The author adds that the learner of a second language finds difficulty in learning the culture of the first language and it…

This collection of papers explores language socialization from very early childhood through adulthood. After "Introduction: Toward a Dynamic Model of Language Socialization" (Robert Bayley and Sandra R. Schecter), there are 16 papers in 4 parts. Part 1, "Language Socialization at Home," includes: (1) "Transforming…