Secret shopping is a form of unobtrusive evaluation that can be accomplished with minimal effort, but still produce rich results. With as few as 11 shoppers, the author was able to identify trends in user satisfaction with services provided across two entry-level desks at Illinois Wesleyan University's The Ames Library. The focus of this secret…

Generating, collecting, and analyzing building usage statistics can greatly increase the ability of an access services unit to meet the changing dynamic of patron needs in an academic library. By analyzing three different data points, the Access Services Unit in Malpass Library at Western Illinois University was able to determine the most…

This report is based on a series of presentations at the second CLIR Seminar on "Participatory Design of Academic Libraries," held at the University of Rochester's River Campus June 5-7, 2013. Participatory design is a relatively recent approach to understanding library user behavior. It is based on techniques used in anthropological and…

This article addresses concerns raised by members of the local Muslim community regarding copies of the Qur'an in the circulating collections at Milner Library, Illinois State University. The librarians conducted an analysis of the collection of holy books and investigated the rules and traditions of the Islamic faith that govern the care and…

Academic librarians are challenged with development and maintenance of collections of research materials in various formats. Although it is assumed that they are monitoring the needs of their constituencies as a part of the collection management decision-making process, the literature reflects only a few studies that focus on direct solicitation…

Describes results of a research project conducted in Illinois to obtain detailed information about preferences of public library customers and about how much value they place on various types of library services. Discusses rural perceptions of public library contributions, willingness to pay more for service, and implications for library…

A study to determine which reference works are most widely held, the age breakdown of reference holdings, and the relationship between size of school and size of reference holdings in a sample of schools with centralized media programs in Illinois. (Author/LS)

A survey instrument was designed and administered to obtain a broad base of information concerning the presence of computers and computer literacy classes in public libraries in Ohio, Indiana, Illinois, and Minnesota. The results indicate that 50.8% of the 100 libraries that responded to the survey (80.6% of the original random sample) have public…

Academic librarians in Illinois were surveyed to determine their attitudes toward and recordkeeping practices for online searches. Findings indicate that confidentiality is considered to be as important for online searches as for circulation records, but that recordkeeping practices and attitudes toward subject and client disclosure do not assume…

Each year, from 1982 to 1986, the Library Research Center at the University of Illinois conducted a study called the Index of Quality of Public Library Service. For this study, unobtrusive tests of reference service and book availability were performed annually in Illinois Public Libraries. When the results from rural libraries were compared with…

A research project sponsored by the Illinois State Library had two goals: to develop a set of mathematical models suitable for predicting the impact of alternative library network policies on network preformance, and to demonstrate through series of case studies that the methodology developed could feasibly be applied to real library networking…

One of a series of annual studies undertaken by the Library Research Center for and on behalf of the Illinois State Library, this report provides a detailed, question-by-question examination of the 143 responses (84% of the 170 Illinois academic libraries polled) to the 1981/82 Higher Education General Information Survey/Library General…

In order to find reliable methods of ascertaining quality in library service, three public libraries in the Chicago area were assessed using the Rutgers "Performance Measures for Public Libraries." The Rutgers study can reveal the needs and characteristics of library patrons, and may itself be instrumental in increasing patronage. It…

The January, 1975 issue of Illinois Libraries is devoted to the theory of administration of children's libraries and its application to library practice. Articles in this issue cover research and experimentation, future trends, fund raising, book selection, and library programing. Suggestions for a basic reference collection for children conclude…

Brief summaries are provided of 17 library projects being conducted in Illinois during 1974. These deal with the following matters: 1) the development of the Illinois State Library; 2) library manpower training; 3) library research; 4) the Illinois State Library Materials Processing Center; 5) the professional development of library personnel; 6)…