Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information…

A few articles have drawn some amount of attention specifically to the local causes of the success or failure of electronic resource management system (ERMS) implementations. In fact, it seems clear that local conditions will largely determine whether any given ERMS implementation will succeed or fail. This statement might seem obvious, but the…

The informatics moment is the moment when a person seeks help in using some digital technology that is new to him or her. This article examines the informatics moment in people's everyday lives as they sought help at a branch public library. Four types of literacy were involved: basic literacy (reading and writing), computer literacy (use of a…

Debates typically invoke an image of individuals arguing over the merits of opposing viewpoints. However, the term has a softer, more deliberative sense that connotes reflection, discussion, and consideration. The 2009 WebWise conference, titled "Digital Debates," was conducted in this spirit, with panelists and attendees engaged in…

Anyone who hires Loft Bell is getting two librarians: one who enthusiastically does the job, and another who develops new ideas, secures grants to fund them, and swiftly puts the ideas into action. There's nothing that makes a job more attractive to Bell than the freedom to try out new things. Jenny Levine, Internet development specialist at…

This report evaluates whether the Illinois State Library LSTA (Library Services and Technology Act) grant offerings reflect the priorities established in the 5-year plan and help to meet the needs of local libraries. The first section provides a picture of LSTA in Illinois, including LSTA offerings in several categories, the distribution of grants…

Since its humble beginning, Digital Past, a centralized local history digitization initiative at the North Suburban Library System (NSLS), a multitype consortium in Wheeling, Illinois, has now grown into a large centralized collaboration that consists of 32 libraries and a museum as its primary contributors. With Digital Past, there are various…

Fifteen articles cover issues related to academic libraries in Illinois, including the library of the future, expert systems, information brokers, impacts of technology on reference services, bibliographic instruction, training, shared authority control, needs of minority students, professional associations, library cooperation, and interlibrary…

Presents papers from Illinois State Library and Shawnee Library System's "Libraries on the MOVE" conference focusing on how libraries can impact economic/cultural climate of an area. Topics addressed included information services of rural libraries; marketing; rural library development; library law; information access; interagency…

Describes the integration of personal digital assistants into a medical center library's services in Illinois. Discusses training for users; hardware selection; software selection and content; technical support; the role of libraries, including the creation of policies and procedures; and future challenges. (LRW)