Purpose: This research aims to explore digital feedback needs/preferences in online education during lockdown and the implications for post-pandemic education. Design/methodology/approach: An empirical study approach was used to explore feedback needs and experiences from educational institutions in the Netherlands and Germany (N = 247) using a…

This article reports on the representation and operationalization of interpersonal attention in complaint management by comparing business textbooks, service recovery research, and situated practice. While textbooks commonly recommend the use of interpersonal strategies when writing complaint refusals, service recovery research points toward…

This article presents two quantitative studies examining the influences of the Corona pandemic for home schooling in Germany. Subsequently, the first impulses for a more profound qualitative oriented educational research should be given. In this way, this article attempts to identify the possibilities and limits of qualitative educational…

Collaborative online learning (COL) has been associated with positive outcomes, such as critical thinking, shared problem-solving skills, and deep learning. Such outcomes require pedagogies that consider students' backgrounds, including the cultural context in which they operate. This study reflects upon the role of culture through the lens of the…

In order to enhance the intercultural competence of engineering students, an international collaborative course in intralogistics education was initiated and realized between the Technical University of Munich in Germany and the Tongji University in China. In this course, students worked in global virtual teams (GVTs) and solved a concrete case…

Instructional strategies such as prompts, requests for clarification, and explicit feedback counter social desires of autonomy and appreciation, i.e., they threaten the face of their receiver. We report an online experiment on how readers perceive instructional face threats and what they accept as appropriate. One hundred and twenty-three…

This mixed method case study explored globalization and complex relationships through a virtual exchange project between students from Germany and Colombia in upper intermediate level English classes. We believed by providing a space for online conversation, written collaboration and discussion, students would enhance their plurilingual and…

In order to reduce the passivity of students and enhance their learning experience in large lectures, we developed a browser-based tool called Classroom Interacter to promote classroom interaction. It allows students to use their own mobile devices to participate in the learning process. The main features of Classroom Interacter include live…

Purpose: This empirical paper aims to assess how social media can foster workplace learning within a globally dispersed project environment. In general, there are few studies on the use of social media in organizations, and many of these emphasize on issues related to knowledge transfer. Although learning traditionally has been as acquisition of…

This article discusses insights gained from a case study on telecollaboration for intercultural communication in foreign language school contexts. Focus was on non-native English and German lingua franca conversations between pairs of students (aged 14-16, B1 level) from schools in France, Germany, the Netherlands and Spain. Telecollaboration…

Although tutoring is very effective, tutors often neglect certain strategies such as direct negative feedback. This might be because they want to avoid threatening their tutee's face. The concept of face derives from politeness theory and refers to the aspects of autonomy and social appreciation people claim for themselves and strive to negotiate…

The article describes action research into a telecollaborative exchange between the Pädagogische Hochschule in Freiburg, Germany and the Pedagogical University in Krakow, Poland, which took place between October 2014 and January 2015. Both groups followed CALL teacher training study programmes and consisted of 16 students. The study aimed at…

These proceedings contain the papers of the 12th International Conference on Mobile Learning 2016, which was organized by the International Association for Development of the Information Society, in Vilamoura, Algarve, Portugal, April 9-11, 2016. The Mobile Learning 2016 Conference seeks to provide a forum for the presentation and discussion of…

This article reports on our experiences in a German-American partnership in internationalizing the curriculum. In a globalized world, engaging other cultures and identities as well as understanding global issues and events from other perspectives are important qualifications that allow students to gain different insights in political science. Yet,…

Recent studies illustrate the potential that intercultural telecollaborative exchanges entail for language development through the use of corrective feedback from collaborating partners (Kessler, 2009; Lee, 2008; Sauro, 2009; Ware & O'Dowd, 2008). We build on this growing body of research by presenting the findings of a three-month-long…