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Reference Anywhere, Anytime: Recent Works on Virtual Reference
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Lindsay, Elizabeth Blakesley – Public Services Quarterly, 2008
The topic of virtual reference has been a popular one in the past year, and this column highlights a range of those articles. Included are overviews of the topic, articles addressing specific technological solutions and concerns, and pieces that explore the intricacies of delivering and assessing a "traditional" service through a…
Descriptors: Annotated Bibliographies, Reference Services, Synchronous Communication, Computer Mediated Communication