When an institutional program review determined the Hillsborough Community College Libraries Web site was out-of-date, lacked resources, and was in desperate need of a makeover, the authors embarked upon a redesign project. The article describes the challenges and considerations that contributed to the authors' decision-making and design…

Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…

Living in the vast shadow cast by the spires of the Magic Kingdom presents special challenges for Orlando's Orange County Library System (OCLS), the most formidable of which is increasing its relatively small user base. The library additionally faces tension between the administration and staff, political strife on the board, and looming contract…