Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…

Outlines methods that the Florida Center for Library Automation (FCLA) has developed to estimate transaction costs and overall demand for NOTIS services. Transaction resource usage analysis is discussed, record structures are explained, institution collection size is considered, and usage and response time by hour of day is described. (six…