We explore institutional change and organizational learning in higher education in the context of a large-scale reform of developmental education in Florida. We use statewide survey data to examine administrators' perceptions of the use and effectiveness of accountability metrics, methods to identify solutions to improve student outcomes, and…

Community colleges are under pressure to educate a growing student population while economic resources in higher education are diminishing. One measure of success for colleges is the ability to retain students. Due to the varied nature of the community college population, measuring student retention is challenging. One facet of student retention…

Excessive course attrition is costly to both the student and the institution. While most institutions have systems to quantify and report the numbers, far less attention is typically paid to each student's reason(s) for withdrawal. In this case study, text analytics was used to analyze a large set of open-ended written comments in which students…

This study focused on technology usage among community college faculty. Overall technology use among older faculty was slightly less than younger faculty; older faculty were no less likely than younger respondents to use technology. Both age groups used similar technologies and reported equivalent degrees of perceived skill with those…

Colleges and universities invest time, personnel, and money into the process of student evaluations of faculty. These data provide only one measure of evaluating the quality and effectiveness of instruction. This research responded to the lack of emphasis on more effective use of the data for the purpose of improving teaching effectiveness by…