Two interrelated studies were undertaken to assist Alberta post-secondary institutions with meeting challenges associated with providing services to diverse distributed students that are of similar quality to services provided to traditional classroom students. The first study identified and assessed best practices in distributed learning; the…

Labor market conditions, a pervasive public discourse about the benefits of higher education, and parental hopes push many young working-class people into university. The institutional culture and demands of university, however, often remain elusive and fraught with uncertainty. In this paper, I draw on qualitative interviews with…