Net Promoter System (NPS) is well known as an evaluation measure of the growth engine of big companies in the business area. The ultimate goal of my research is to build an action rules and meta-actions based recommender system for improving NPS scores of 34 companies (clients) dealing with similar businesses in the US and Canada. With the given…

Conducted to gather information on the practical impact of implementing either the Washington Library Network (WLN) system or one of two versions of the DOBIS system in British Columbia Union Catalogue (BCUC) member libraries, this study addressed four questions: (1) the effect the introduction of the new system would have on workflows; (2)…

Instructions for using the computerized Canadian University Student Information System created by Statistics Canada are presented in this manual. The data base includes information on all students registered in Canadian universities, affiliates, and degree-granting colleges. A complete list of all available data elements and column headings that…

This second LARC (Library Automation Research and Consulting Association) automation survey presents a number of significant improvements over the first survey. Although the number of survey reports has not increased greatly, all of them have been updated and reflect, as nearly as it is possible to do, the current status of automation operations…

This report comprises a detailed evaluation of two minicomputer-based school information management systems for use at the senior high school level: (1) Prompt Automated Scheduling System (PASS) by Mid-American Corporation and locally developed software, which runs on an IBM minicomputer, and (2) Student Administration System (SAS) by SIERRA…

The Canadian Department of Education developed this manual to provide teachers and administrators with information about the potential use of computers. Part I describes at length the five components of the computer input, output, storage, control, and arithmetic/logic functions) and gives a discussion of computer languages, programing, batch…

This report is a revision and expansion of an earlier research report that described the design of the University of Guelph's documentation system for the organization of government publications within university libraries. The design of the Guelph document system represents a deliberate departure from cataloging and classification theory and…

This study shows strategies which can be used to plan and implement the Canadian National Library's bibliographic data base and the systems which it is to support. The data base would be a subset of a national bibliographic data base which can be brought together in the context of the projected Canadian Library and Information Retrieval Center.…

This report presents an information needs assessment for an office automation plan to be undertaken for the School Building Services Branch of the Alberta Department of Education. This exercise complements the work of two senior committees within the Department: (1) the Electronic Information Processing Needs Study Steering Committee, and (2) the…