This study explored intercultural communication in entry-level workplace settings through the stories told by 25 newcomers about their experiences working in the tourism, hospitality, food services, and office-related sectors, from three locations across Canada. Using theme and pattern analysis, we identified two broad categories: workplace…

A wide range of English for Academic Purposes (EAP) programs provide important support for international students enrolled in Canadian post-secondary contexts. While there has been a recent uptick in academic interest and research surrounding EAP programs in Canada, there has been relatively little work focused on understanding the practitioners…

The Ministry for Immigration, Refugees and Citizenship Canada includes employment-related language training in its current initiatives. This article aims to contribute to the topic of teaching soft skills for job interviews and job retention, as informed by research from the fields of business and applied linguistics, including pragmatics, as well…

Canada, like other first-world countries, relies in large part on professional immigrants trained in other cultures and languages to complement its workforce in a wide range of professions, including medicine. International medical graduates (IMGs) who are nonnative English-speaking (NNES) and who have trained in different medical contexts are…

This case study describes how sociocultural and activity theory were applied in the design of a publicly funded, Canadian Language Benchmark (CLB)-based English as a Second Language (ESL) credential program and curriculum for immigrant and international students in postsecondary institutions in British Columbia, Canada. The ESL Pathways Project…

Presents an overview of the first year's operation of a Learning in the Workplace project that intended to develop industry-specific training materials and model programs that can be used to help employees develop the literacy skills needed in the changing workplace. The effectiveness of a peer-tutoring component is discussed. (Author/CB)

Surveys the professional characteristics of instructors teaching English as a Second Language to adults in non-credit programs in Ontario. Findings describe the teachers' age and gender, educational backgrounds and professional qualifications, teaching experience, employment conditions and opportunities for professional development. (eight…