Despite the desire of employers to hire those with the critical-thinking and communication skills a general education (GE) program can offer, the value of GE programs is often questioned due to concerns about four-year graduation rates, perceived low immediate economic payoff, and a dearth of evidence to support their efficacy. This article…

This study examines two community college instructional support programs to explore the effectiveness of an evaluation model--responsive evaluation theory--that may ease the tensions between a concern over programs' processes and reporting requirements for program outcomes. The study uses a comparative qualitative case study design and applies…

Like Dorothy in the Wizard of Oz, faculty members and student affairs educators often believe that the answers they seek about assessment are secrets kept by an all-knowing, powerful person. If they can just find the Wizard of Assessment and be granted the secret assessment formula, all will be well. The student affairs educators at California…