Libraries have become increasingly interested in studying the use of spaces within their buildings. Traditional methods for tracking library building use, such as gate counts, provide little information on what patrons do once they are in the library; therefore, new methods for studying space usage are being developed. Particularly promising are…

Explores the feasibility of a centralized, networked reference service in a library setting by comparing traditional reference services at the County of Los Angeles Public Library with a commercial inbound call center. Discusses costs and efficiency when librarians answer questions able to be handled by paraprofessionals. (Author/LRW)

This comparison of the results of two surveys of library instruction programs in California academic libraries, conducted in 1974 and in 1980 by the California Clearinghouse on Library Instruction, includes discussions of the number of survey returns by library type; teaching methods used for library instruction; materials used to teach…