Descriptor
| Case Studies | 1 |
| Computer Software Evaluation | 1 |
| Experiential Learning | 1 |
| Feedback (Response) | 1 |
| Foreign Countries | 1 |
| Information Systems | 1 |
| Knowledge Management | 1 |
| Testing | 1 |
| Workshops | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Research | 1 |
Education Level
| Adult Education | 1 |
Audience
Location
| Australia | 1 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewed
Direct linkNogeste, Kersti; Walker, Derek H. T. – Journal of Workplace Learning, 2006
Purpose: This paper aims to use a knowledge management (KM) approach to effectively revise a utility retailer's software testing process. This paper presents a case study of how the utility organisation's customer services IT production support group improved their test planning skills through applying the American Productivity and Quality Center…
Descriptors: Knowledge Management, Computer Software Evaluation, Case Studies, Workshops
