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From Planning to Improvement: Monash University Library's Quality Review
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Pernat, Marie – Australian Academic & Research Libraries, 2004
During 2003, Monash University Library conducted a comprehensive quality review as part of the university's program of reviews. A quality management group was established in September 2002 to drive the process. All staff were given the opportunity to contribute input to the initial self-review. Methods of collecting data, collating responses and…
Descriptors: Best Practices, Educational Quality, Quality Assurance, Library Administration
Partnering on Virtual Reference Using QuestionPoint: Guidelines for Collaboration between Academic Libraries in Australia/New Zealand and the US
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Truelson, Judith A. – Australian Academic & Research Libraries, 2004
This paper presents guidelines for establishing a QuestionPoint collaborative virtual reference partnership between academic libraries in Australia/New Zealand and the US. These guidelines reflect the practices of the state-of-the-art collaborative QuestionPoint partnership, "AskASERL" as well as the unofficial standards and guidelines…
Descriptors: Partnerships in Education, Academic Libraries, Guidelines, Foreign Countries