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Service Matters: Single Service Point as a Collaborative and Professional Learning Initiative for Service Excellence
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Chauvet, Marianne; Bourbous, Vicki; Liston, Frances – Journal of Access Services, 2016
Changes and innovations in higher education learning and teaching acted as a catalyst for rethinking the way in which service was delivered to library clients at Australian Catholic University. The Single Service Point was piloted at one campus library in 2014 to develop a best practice approach to service delivery. The merging of cultures within…
Descriptors: Foreign Countries, Church Related Colleges, Academic Libraries, Library Services