Arizona State University (ASU) is known for both enormous size and scale, as well as excellence in research and innovation. These attributes are embodied in the ideal of the "New American University." ASU Library, as a partner in the New American University, has reorganized itself, completed a large-scale renovation of its main library…

As academic libraries focus on delivering new services in such areas as research data, digital preservation, and data curation, they have begun to explore alternative funding models and approaches to research. The Arizona State University (ASU) Library in Tempe works with the university's Office of Knowledge Enterprise Development to collaborate…

The online catalog, commercial discovery layers, the open Web, and books available for browsing in libraries all aid in the process of discovery of resources. An absence of books means one fewer discovery method available. It is important, therefore, that libraries retain physical books in open stacks to offer communities a hands-on opportunity to…

Nearly all academic librarians agree that academic libraries have to change in order to respond successfully to the new realities of the higher education environment, rapidly developing information and telecommunications technologies, and the crisis in scholarly communications. But there is little agreement on what must change, how the changes…

This article describes the use of scenarios as a tool to assist a large distance learning library service in its strategic planning. Through a description of the scenario process from beginning to end, the authors detail the steps that the library director and the consultant took initially; their missteps; and the successful conclusion. This study…

Academic library websites contain a vast amount of complex content and, all too often, there is a lack of established process for creating, updating, and deleting that content. There is no clear vision or purpose to the content, and numerous staff members are expected to maintain content with little guidance. Because of this, many library websites…

School librarians should consistently build relationships to foster collaborative work. For the school librarian, collaboration begins with both the business side of the library and personal interactions. True collaborations involve varied partnerships with shared planning and responsibilities. A co-teacher is expected to share in all aspects of…

Embedded librarianship has emerged as one approach to meeting the ever-evolving information needs of our clients. The University of Arizona Health Sciences Library has endeavored to become more proactive by embedding librarians within each of the four colleges it serves. Although the process of establishing visibility, recognition, and developing…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

The purpose of this study was to explore patronage and usage of the children's section of a public library. Patrons of the children's section of a public library in a small Northern Arizona city were observed for a total of 24 h over 12 sessions. Analytic induction was used to formulate categories based on field notes made during these…

An empirical study was conducted using methods borrowed from the psychology of religion (instead of corporate assessment techniques) to assess whether the academic library as place supports students' desire to feel connected to higher education's mission. The findings from an in-person survey of fifty-four students at three universities showed a…

The number of U.S. school librarians has greatly diminished despite advocacy efforts on the local and national level. This case study investigated the factors that led governing board members in a mid-size urban high school district to retain certified school librarian positions despite a major economic crisis. Data were collected through school…

The number of U.S. teacher-librarians has greatly diminished despite advocacy efforts by stakeholders. This case study investigated the factors that led governing board members in a mid-sized urban high school district to retain certified teacher-librarian positions despite a major economic crisis. Themes constructed through the analysis were:…

Gardening in the American Southwest (SW) is an extreme sport. Not only are gardeners challenged by geographic extremes from tropical deserts to subalpine locales, they must also deal with a wide range of climates. Winter in the mountains and higher regions means heavy snows, frozen soils, and temperatures that can dip below zero. In contrast,…

Using a combination of marketing, Web 2.0 tools, videoconferencing, face-to-face instruction and site visits, a library presence including systematic information literacy instruction is embedded into multiple programs at sixteen sites in a growing college of education with nearly 6000 students and over 115 full-time faculty members. As the needs…