Outcomes for children and young people in their learning and in their lives often improve when they are actively involved in decision making. The increasing recognition of rights of children and young people to be heard, to have their views taken seriously and involved in decisions is expressed in national and international developments in legislation and policy. Improving Scottish Education 2005-2008 reported good practice in involving children and young people but it also recurred as an aspect for development. References to "better use of the child's voice" and developing a "sense of personal responsibility for their own learning" appear as aspects for improvement in the primary and secondary sectors and the need to increase the participation of children and families is highlighted in relation to child protection services. This report is the first in a series which will highlight good practice in how staff in the universal services of education and health and in targeted services including statutory, voluntary and independent organisations are increasingly using the voices of children and young people to improve the quality of experiences and outcomes achieved. The reports illustrate good practice specific to the sector or service. The first report focuses on primary schools and special schools. Listening to and engaging learners is an area where improved processes can improve outcomes. The report should be used to share, evaluate and increase good practice in this important area. (Contains 7 footnotes.)