This investigation was designed to determine the factors and conditions associated with graduate enrollment management practitioners' participation in professional development (PD) activities. The sample consisted of members of a professional association, the National Association of Graduate Admissions Professionals (NAGAP), focused solely on…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

This qualitative study via an action research design explored adjunct faculty pedagogical perceptions at Butler County Community College (BC3) in Butler, Pennsylvania. Based on a preliminary study by the researcher, adjunct survey data was analyzed to determine if there was a need for pedagogy training and, if so, what adjuncts believed that…

Students with disabilities have begun to make significant strides with regard to the fulfillment of traditional adult roles. Though not perfect, transition planning has improved the outcomes for students with disabilities who enter college and matriculate. However, many barriers still exist for students with disabilities who have a desire to…

In this book, Ronald M. Cervero and Arthur L. Wilson offer a theory that accounts for planners' lived experience and provides a guide for developing effective educational programs for adults. The book presents three planning case studies that illustrate how power, interests, ethical commitment, and negotiation are central to planners' everyday…