In highlighting the changes in demands on personal tutors as part of university support networks, this paper identifies how to improve the personal tutor experience for both the personal tutor and the student. Drawing upon the experiences at Nottingham Law School, Nottingham Trent University, England, this paper explores the importance of the…

This study describes students' experiences applying for and maintaining financial aid at a community college in Southern California. Through individual interviews and focus groups, we examined the interaction points between students, institutional actors, institutional policies, and state/federal policies. We theorize that interactions between…

This study underscored the significance of company-paid professional development opportunities for higher education clerical support staff working in higher education facilities. Professional development constitutes an essential mechanism of continual education. It also facilitates the acquisition of innovative knowledge, an enhanced skill set,…

The sudden outbreak of COVID-19 and its consequential lockdown led to the closure of tertiary institutions across the globe. The closure had severe implications by stopping academic staff from going to work and performing their jobs. However, to navigate the implication of the closure of tertiary institutions on teaching and learning, ICT and its…

Increasing access for underrepresented cohorts to higher education has long been a priority internationally, and Australia is no exception. While universities offer a range of services in the areas of Equity, Career Development and Academic Advising (ECDAA) to support student success, there is little understanding of how these student-facing…

The Division of Student Engagement and Enrollment Services at Old Dominion University (ODU) submitted a Request for Assistance to examine the challenges sophomore students face that can lead to attrition. A doctoral research team conducted a exploratory, sequential, mixed-methods study consisting of a literature review, focus groups and interviews…

Student mental health is an issue of paramount concern and it is recognised that transition may have a negative impact. However, little work has captured transition-related experiences of students and staff. This study examined perspectives on perceived challenges with transitions into, during and out of university, and perceptions of what support…

Although the last few decades have seen an improvement in postsecondary opportunities for students with invisible disabilities in Alberta, service providers at postsecondary institutions continue to struggle to ensure they provide reasonable accommodations in a timely manner. Research questions explored the current practices and challenges of…

There has been a great deal of interest in issues multilingual scholars (henceforth: MLS) have in trying to gain publication in international main-stream English language journals (IEJs). However, little research has been published on the experience of MLS using their perspective, particularly how they perceive their competence (knowledge and…

Makerspaces provide an opportunity for libraries to build upon services they already offer while reaching out to students and faculty who do not frequent the library on a daily basis. By implementing a makerspace in the campus library, the space is seen as more neutral and approachable by students and staff from all academic departments. Broadly…

This is a mixed methods study looking at the perception of student affairs administrators on the value of student academic organizations as a retention technique at historically black colleges and universities. The study is based on survey responses from administrators throughout the United States utilizing a researcher developed survey tool.…

This paper presented the case for residential living in the community college setting. The increase in the number of students attending community colleges has led to a consequent demand for and increases in on-campus housing at two-year institutions. The information provided in this paper provided a critical assessment of the many academic,…

This account of practice considers action learning within an accredited leadership course at a post-1992 university. It outlines a more individualistic approach than that envisioned by Reg Revans and questions how this technique, inherited from a Staff Development colleague, could potentially be improved.

The automation of a library that basically aims at improving the management of the library's resources and increasing access to these same resources by users has caught on so well in the western world that virtually all academic libraries in that part of the world have automated most of their services. In Africa, however, several challenges are…

This book contains the full text of papers and posters presented at the International Conference on Education and New Developments (END 2019), organized by the World Institute for Advanced Research and Science (WIARS). Education, in our contemporary world, is a right since we are born. Every experience has a formative effect on the constitution of…