Purpose: This study employs the conservation of resources (COR) theory to underscore the significance of resilience as a prospective resource in managing the suppression of emotions caused by narcissistic leadership through the violation of psychological contracts. Design/methodology/approach: In order to attain our research goal, a…

In recent years, the issue of administrative burden in universities has received growing attention around the world. Although professional staff are central to the operation of universities, little effort has been made to understand how these staff see these administrative burdens impacting their work, and to harness their views on how to best…

Purpose: This study explores the factors impacting employee engagement on organizational performance at higher education institutions in Oman. It aims to explore the relationship between employee engagement and organizational performance at these institutions. By providing valuable insights and recommendations, this research aims to develop…

The retention of student affairs professionals remains a significant challenge for academic institutions, as these professionals play a critical role in supporting student retention and ensuring completion rates. A misalignment between employees' preferred work environments and current institutional policies and traditions hinders the transition…

Purpose: In the knowledge management (KM) literature, there are umpteen discussions on knowledge sharing; however, the scholarly community still faces a dearth of literature on knowledge hiding behavior (KHB) and its determinants. The current study aims to examine the direct effect of dark triad (DT) personality dimensions (machiavellianism,…

Background/purpose: Administrative bullying has become associated with inappropriate behaviors at work. This raised some concerns about how to define and measure it precisely. Nonetheless, there is a theoretical and practical gap in educational literature. So, this study explores the impact of administrative bullying on the quality of education.…

This study was conducted as a qualitative, single case study. This study obtained data from online Zoom interviews collected from semi-structured, open-ended interview questions. This study aims to examine what role servant leadership has in employee work performance in higher education institutions in West Virginia, from the lived experiences and…

The evolution and bureaucratic nature of higher education has created organizational structures and practices that contribute to experiences of inequality for university staff, an employee group scarcely researched. The purpose of this study was to investigate and document the workplace experiences in university staff governance members in the…

The purpose of this qualitative study was to explore how millennial student affairs professionals experience a multigenerational workplace in four-year, public institutions in the same state. Using Kahn's (1990) theory of engagement and a narrative research design, this study organizes data from millennial student affairs professionals to…

This article explores the issue of workplace visibility and signs and symbols of LGBTQ+ identity in a UK university. A poststructuralist Butlerian theoretical framework underpins this article. Sexual and gender identities are understood as multiple and fragmented, and constructed in relation to others and within the systems of power and knowledge…

Beyond informing human resources (HR) policies and practices, information gleaned from predictive analytics, visualized via dashboards, can increase awareness and prompt employee and management actions based on identified variables often related to intent to leave and employee wellness. While considerable research, relevant measurements, and tools…

Administrative staff in higher and health professions education have been described as invisible and been characterized by what they are "not": non-academics, non-teachers, non-faculty and non-professionals. Staff appear as passive objects in literature and minimized in institutional reports. These characterizations contribute to the…

A vocation is an individual's sense of being called to pursue a given profession. Vocations are typified by passion, absorption in work, a desire for prosocial work, and a tendency to sacrifice for the vocation. Vocations have been linked to both advantageous and adverse effects, including the propensity for vocational workers to suffer workplace…

Professional staff make up the majority of employees at colleges and universities in the United States but are rarely the focus of research in higher education. As a result, little is known about how these employees experience the workplace, creating a challenge for educational institutions working to attract, develop, and retain this essential…

Administrative assistants within the higher education system are a vital part of universities, including supporting students, faculty, and administrators. Although administrative assistants are essential to a college or university, they often lack recognition and salary support for their contributions. This applied qualitative study seeks to…